Frequently Asked Questions


Support

Where are you based? 

We are based in Aberdeen City Centre, Scotland. Please contact the page for details of business address for collection/drop off. 

How do I contact you? 

You can contact us through our social media platforms on Instagram or Facebook, you can also email us at info@thetipsyhouse.co.uk

Instagram : https://www.instagram.com/tipsy.house

Facebook : https://www.facebook.com/The.Tipsy.House

Refund and Exchange Policy

What is your refund policy? 

We do offer refunds if the item has not been used/lit and is received back in the same condition as sent out. This is subject to a 14 day grace period, after this time a refund will not be accepted. 

What is your return policy if there is Damage/Wrong product/ Manufacturing Defect? 

We will refund/replace the candle if there is damage / the product is unsatisfactory. If this does occur, please contact us through our social media platforms or at info@thetipsyhouse.co.uk and we can process a refund or replacement. 

Discount 

Do you have any discount codes? 

We don't offer any discount codes at this present time, however we do present seasonal automatic discounts available at checkout. 

Do you offer discount if you supply the bottle? 

Yes, all bottles supplied will be £21 so a 10-30% discount.

Do you do bulk order discounts? 

We don't currently offer discounts for multiple items purchased but we do provide free shipping for orders over £80. 

Shipping and Delivery

What are the shipping prices across the UK? 

The prices for shipping are £3.99 for one order, then £5.99 for orders of 2 candles and £6.99 for more than 2. Orders over £80 qualify for free shipping. 

Do you offer local collection or delivery?

We offer a local delivery service for £2/£3.50 charge, this can be picked at checkout. Unfortunately, we don't offer a collection service at the moment due to COVID-19 restrictions. 

How long will it take to arrive?

Once we have received the order we will endeavour to have your candle to you within 7 days. This does vary as it requires at least 3 days for your candle to be made and cured. 

Custom orders

Can I send you a bottle to be converted into a candle?

Yes, if you message us directly we can organise collection or have the bottle posted to us and from there we can get to work on transforming it for you. If you opt for this option then the price will be £18.99 plus P&P charges. 

Can I send a few bottles to be converted into candles and will I get some discount? 

Discount is set at 15% when 5 or more bottles are provided to be converted into candles. Please contact us directly for more information on this.